• Privacy Policy

Privacy Policy

At Fliphand, we take your privacy seriously and are fully committed to safeguarding the personal data you provide to us when using our website, purchasing products, or interacting with our services. This Privacy Policy outlines how your information is collected, used, shared, stored, and protected in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. What Data We Collect

  • Personal Identification Information (Name, Email Address, Phone Number, Shipping & Billing Address)

  • Payment Information (last 4 digits only, if stored)

  • Device and Browsing Data (IP address, cookies, browser type, pages visited)

  • Order and Transaction History

  • Communications & Correspondence Records

2. How We Use Your Data

We use your data to:

  • Process and fulfil your orders, including shipment and delivery

  • Provide customer service and respond to enquiries

  • Improve our website performance and user experience

  • Comply with legal and accounting requirements (e.g. fraud prevention and tax compliance)

  • Send marketing emails (only if you opt-in, and you can unsubscribe at any time)

3. Data Sharing & Third Parties

We only share your data with:

  • Payment gateways (e.g. PayPal) to process transactions

  • Logistics and delivery partners to complete your shipment

  • Our email provider for order confirmations and opted-in newsletters

  • Legal authorities if required by law or for fraud prevention

We never sell your data to any external companies or advertisers.

4. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined above, unless a longer retention period is required by law.

5. Your Rights

You have the right to:

  • Request access to the personal data we hold about you

  • Correct inaccuracies in your data

  • Request deletion of your data (subject to legal limitations)

  • Withdraw consent for marketing communications

To exercise your rights, please contact us via our Contact Form.

6. Data Security

We implement strict security measures including encrypted data transmission (SSL), access control, and server protection to ensure your data is stored securely.

7. Cookies Policy

We use cookies to personalise your browsing experience, remember login information, and analyse site performance. By using our website, you agree to our use of cookies. You may manage or disable cookies through your browser settings.